At BtoCdeals, we are committed to delivering your orders promptly and efficiently. Below is our comprehensive shipping policy.

Order Processing

• Processing Time: All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
• Order Confirmation: After placing an order, you will receive an email confirmation with your order details. Once your order has shipped, you will receive another email with tracking information.

Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs. Delivery times are estimates and start from the date of shipping rather than the date of order.

1. Standard Shipping:
   • Delivery Time: 5-7 business days

Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Tracking

• You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Delivery Issues

1. Damaged Package:
   • If your order arrives damaged, please contact our customer support team immediately with your order number and photos of the damaged item(s).
2. Lost or Stolen Packages:
   • BtoCdeals is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Returns and Exchanges

Please refer to our Refund Policy for information on returns and exchanges.

Contact Us

If you have any questions or concerns about your order, please contact our customer support team at: