At BtoCdeals, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your purchase, we are here to help. Below is our refund policy.

Refund Eligibility

1. Damaged or Defective Products:

   • If you receive a product that is damaged or defective, you are eligible for a full refund or replacement.
   • Please report the issue within 7 days of receiving the product.

2. Incorrect Orders:

   • If you receive the wrong product, you can return it for a full refund or an exchange.
   • Please report the issue within 7 days of receiving the product.

3. Change of Mind:

   • If you change your mind about a purchase, you may return the product in its original condition and packaging for a refund.
   • This must be done within 14 days of receiving the product.
   • Please note that return shipping costs are the responsibility of the customer in this case.

Refund Process

1. Initiating a Refund:

   • Contact our customer support at [Contact Information] to initiate a refund request.
   • Provide your order number, details of the issue, and any relevant photos if applicable.

2. Return Instructions:

   • Our customer support team will provide you with instructions on how to return the product.
   • Ensure the product is securely packaged to avoid damage during transit.

3. Refund Approval:

   • Once we receive your returned product, we will inspect it and notify you of the status of your refund.
   • If your refund is approved, the amount will be credited back to your original method of payment within 7-10 business days.

Non-Refundable Items

Certain items are non-refundable, including:

• Perishable goods (e.g., food, flowers)
• Downloadable software products
• Personal care items (e.g., toiletries, cosmetics)

Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact our customer support team at: